Terms & Conditions

Last updated: September 2026

These Terms & Conditions apply to services provided by Vesta Home Home Staging & Organised Living (“Vesta Home”, “we”, “us”, “our”).

By booking or purchasing a service from Vesta Home, you (“the Client”, “you”, “your”) agree to these Terms & Conditions.

These Terms apply to all services provided by Vesta Home, including Interior Styling, Home Staging, Airbnb & Holiday Let Styling, Home Organisation and related add-on services.

1. OUR SERVICES

Vesta Home provides professional home styling, home staging, home organisation and short-term rental styling services.

Our services may include, depending on the package booked:

Interior Styling and styling consultations.
Furniture and décor sourcing.
Room and whole-home styling plans.
Occupied Home Staging.
Decluttering and organisation support.
Home Organisation and storage solutions.
Airbnb and Holiday Let Styling.
Short-term rental setup and listing preparation.
Photography preparation and coordination.
Additional styling, sourcing or organisation services agreed separately.

The exact services included in your project will be confirmed in your package description, proposal, booking confirmation or other written agreement.

2. BOOKING AND ACCEPTANCE

A booking is confirmed once:

You have agreed to the service and scope of work.
You have accepted these Terms & Conditions.
Payment has been received, unless otherwise agreed in writing.

A booking or payment constitutes acceptance of these Terms & Conditions.

Where a bespoke service is provided, the agreed scope, package, price and any specific requirements will be confirmed with you before work begins.

3. PRICING

Prices shown on the Vesta Home website are starting prices unless clearly stated otherwise.

The final price may depend on factors including:

Property size.
Number of rooms or spaces.
Scope and complexity of the project.
Location and travel requirements.
Number of sessions required.
Additional sourcing or organisation requirements.
Additional hours or services requested by the Client.

Where a final price has been agreed for a specific project, that price will apply to the agreed scope of work.

Prices for furniture, décor, accessories, storage products, guest essentials and other products are separate unless explicitly included in your package.

4. PAYMENT

Payment is required in full before the service begins, unless a different payment arrangement has been agreed in writing.

For on-site services, payment must be received before the appointment is confirmed.

For online services, work will begin once the required payment has been received.

Vesta Home reserves the right not to begin work until payment has been received.

Payment does not transfer ownership of any furniture, products or other goods until those goods have been purchased by the Client and paid for in full.

5. ADDITIONAL SERVICES AND COSTS

Your package covers the services specifically included in your agreed scope.

During a project, you may decide that you require additional support, such as:

Additional styling hours.
Additional rooms.
Additional sourcing.
Additional organisation or decluttering.
Additional site visits.
Additional shopping or sourcing support.
Photography coordination.
Furniture or décor sourcing.
Additional storage or organisation products.

If additional work or costs are required, Vesta Home will discuss this with you before proceeding.

No additional professional fees will be charged without your agreement.

Third-party costs, product purchases, delivery, installation, assembly, photography, disposal or other external costs may be payable separately.

6. CANCELLATION AND YOUR CONSUMER RIGHTS

Nothing in these Terms & Conditions affects your statutory rights.

Where your booking is a distance contract or an off-premises contract and the law gives you a statutory cancellation right, you will be provided with the information required by law.

For many consumer service contracts entered into online or away from the trader's business premises, this may include a 14-day cancellation period. Different rules can apply depending on the circumstances and type of service.

If you ask Vesta Home to begin providing the service during the statutory cancellation period, you may be required to expressly request this. If the service is fully performed during the cancellation period after the required acknowledgement has been obtained, your statutory right to cancel may end where permitted by law.

Where a statutory cancellation right does not apply, or has expired, cancellation will be dealt with according to these Terms and the specific booking arrangements.

We recommend contacting us as soon as possible if you need to cancel or change your booking.

7. RESCHEDULING ON-SITE APPOINTMENTS

If you need to move an on-site appointment, please contact Vesta Home as soon as possible.

We will make reasonable efforts to accommodate a new date, subject to availability.

Repeated or late changes may affect the availability of alternative appointment dates.

Where a cancellation or rescheduling request results in unavoidable third-party costs already incurred for your project, these may remain payable where legally permitted and where the cost has been reasonably incurred.

Any cancellation or rescheduling charges will be applied fairly and reasonably and will not affect your statutory consumer rights.

8. IF VESTA HOME NEEDS TO RESCHEDULE

On rare occasions, Vesta Home may need to reschedule an appointment due to circumstances such as illness, emergency, severe travel disruption or other circumstances outside our reasonable control.

We will contact you as soon as reasonably possible and offer an alternative appointment.

If we are unable to provide the agreed service and you are entitled to a refund under applicable law, this will be dealt with accordingly.

9. ONLINE SERVICES

For online consultations and styling services, the Client is responsible for providing accurate information, photographs, measurements, floor plans and other information reasonably required for the service.

Recommendations may be based on the information provided by the Client.

Vesta Home cannot be responsible for inaccuracies resulting from incorrect measurements, photographs or information supplied by the Client.

Online consultations require a suitable internet connection and access to the agreed communication platform.

10. ON-SITE SERVICES

For on-site services, the Client agrees to provide reasonable access to the property at the agreed date and time.

The Client should ensure that:

The property is reasonably accessible.
Relevant rooms are accessible.
Valuable, fragile or personal items are appropriately secured.
Pets and children are safely managed during the visit where necessary.
Any known hazards are communicated to Vesta Home before the visit.

If access to the property is not possible at the agreed time, the appointment may need to be rescheduled.

11. HOME STAGING

Vesta Home currently provides Occupied Home Staging only.

We do not currently provide vacant property staging.

Home Staging may include furniture rearrangement, editing of belongings, styling, presentation recommendations, decluttering guidance and preparation for photography, depending on the package purchased.

Home Staging is intended to improve the presentation of a property for sale.

Vesta Home does not guarantee:

A particular sale price.
A particular number of offers.
A faster sale.
A particular level of buyer interest.
A particular return on investment.

Property markets, buyer behaviour, pricing, location, condition and many other factors are outside Vesta Home's control.

12. INTERIOR STYLING

Interior Styling services may include styling advice, colour guidance, furniture layouts, mood boards, sourcing recommendations, shopping lists and other design direction depending on the package purchased.

Interior Styling does not include architectural services, structural engineering, planning applications, building regulations, electrical or plumbing design, construction work or specialist trade services unless explicitly agreed in writing.

Where specialist work is required, the Client is responsible for engaging appropriately qualified contractors or professionals.

13. FURNITURE, DÉCOR AND PRODUCT SOURCING

Where sourcing is included in your package, Vesta Home may provide product recommendations, shopping lists and direct links.

Product availability, prices, delivery dates and stock levels are controlled by third-party suppliers and may change without notice.

Vesta Home cannot guarantee that a particular product will remain available or at the price originally shown.

Where a product becomes unavailable, we may provide an alternative where appropriate.

Unless specifically agreed otherwise, the Client purchases products directly from the relevant supplier.

The Client is responsible for checking final product details, dimensions, colour, specifications and suitability before placing an order.

14. MEASUREMENTS AND PRODUCT SUITABILITY

Where product recommendations depend on measurements, the Client is responsible for providing accurate measurements unless Vesta Home has specifically agreed to measure the relevant space.

Vesta Home will use reasonable care when making recommendations based on information available to us.

The Client should check final dimensions and specifications before ordering.

For larger or specialist items, additional professional measurement or installation services may be recommended.

15. DELIVERY, INSTALLATION AND ASSEMBLY

Furniture, décor, storage products and other purchases are not included in Vesta Home's professional fees unless specifically stated.

Delivery, assembly, installation, fitting and removal of packaging are also separate unless explicitly included in the agreed package.

Where a third-party delivery or installation service is used, that service is provided by the relevant third party.

16. HOME ORGANISATION AND DECLUTTERING

Home Organisation and Decluttering services are designed to create practical, sustainable systems that work with the Client's home, belongings and routines.

Vesta Home may provide support with:

Decluttering.
Decision-making.
Categorising belongings.
Storage systems.
Wardrobe, cupboard and drawer organisation.
Space planning.
Product recommendations.
Hands-on organisation.
Unpacking and organising.
Donation and disposal guidance.

The Client remains responsible for making final decisions about their personal belongings.

Vesta Home will not dispose of, donate or remove belongings without the Client's agreement.

We do not provide specialist waste removal, hazardous waste disposal or specialist cleaning services.

17. STORAGE PRODUCTS

Storage products may be recommended as part of an organisation project.

Product costs are separate from Vesta Home's professional fees unless explicitly included.

We will generally look at how existing storage can be used more effectively before recommending additional purchases.

Any products purchased remain the responsibility of the Client once purchased.

18. AIRBNB & HOLIDAY LET STYLING

Vesta Home provides styling, setup and listing preparation services for Airbnb and other short-term rental properties.

Services may include:

Interior styling.
Furniture and décor sourcing.
Guest essentials setup.
Guest experience recommendations.
Listing presentation.
Listing copy recommendations.
Photography preparation.
Photography coordination.
Photo selection and curation.
Launch preparation.

Vesta Home does not provide ongoing property management.

This includes, but is not limited to:

Guest communication.
Booking management.
Check-in or check-out.
Cleaning.
Laundry.
Maintenance.
Repairs.
Key management.
Guest complaints.
Ongoing hosting.

The Client remains responsible for complying with all applicable laws, regulations, platform requirements, safety requirements, licensing requirements and insurance requirements relating to their property.

19. AIRBNB PERFORMANCE

Vesta Home does not guarantee:

A specific number of bookings.
A specific occupancy rate.
A particular nightly rate.
A particular level of income.
Improved search ranking.
Increased reviews.
Increased profitability.

The performance of a short-term rental depends on many factors outside Vesta Home's control, including location, pricing, competition, seasonality, reviews, platform algorithms, local regulations and guest demand.

Our role is to improve the presentation, styling and guest-facing experience of the property.

20. PHOTOGRAPHY

Where photography coordination is included, Vesta Home may help prepare a property, create a photography brief or coordinate with a third-party photographer.

Professional photography fees are separate unless explicitly included in the agreed package.

Vesta Home does not control the photographer's availability, equipment, editing style or final image quality.

Where Vesta Home assists with image selection or gallery order, recommendations are based on professional presentation and the information available at the time.

21. THIRD-PARTY SUPPLIERS

Vesta Home may recommend or coordinate with third-party suppliers, including photographers, furniture suppliers, delivery companies, installers, tradespeople or other service providers.

Where the Client contracts directly with a third party, that third party's own terms and conditions will apply.

Vesta Home is not responsible for the acts, omissions, delays, availability, workmanship, products or services of independent third parties.

Where Vesta Home engages a third party on the Client's behalf, we will communicate the relevant costs and arrangements as clearly as reasonably possible.

22. CLIENT RESPONSIBILITIES

The Client agrees to:

Provide accurate information.
Provide accurate measurements where requested.
Communicate relevant requirements and preferences.
Provide reasonable access to the property.
Make decisions within a reasonable timeframe where required.
Review recommendations and confirm purchases before ordering.
Pay agreed fees and third-party costs on time.
Obtain any necessary permissions relating to the property.
Inform Vesta Home of relevant health, safety, access or property issues.

Delays caused by missing information, delayed decisions, unavailable access or delayed purchases may affect the project timeline.

23. CHANGES TO THE PROJECT

You may request changes to the agreed scope of work.

Where a change affects the time, number of rooms, level of sourcing or other requirements, Vesta Home may provide a revised quotation before carrying out the additional work.

We will discuss any additional professional fees with you before proceeding.

24. DESIGN CONCEPTS AND APPROVAL

Mood boards, layouts, styling concepts, product recommendations and other design materials are created specifically for the Client's project.

The Client is responsible for reviewing and approving recommendations before purchasing products or implementing significant changes.

Vesta Home cannot guarantee that a particular product, colour or finish will look exactly as it appears on a screen or in digital imagery.

25. INTELLECTUAL PROPERTY

All original materials created by Vesta Home remain the intellectual property of Vesta Home unless otherwise agreed in writing.

This includes, where applicable:

Mood boards.
Design concepts.
Styling plans.
Written recommendations.
Shopping lists.
Organisation plans.
Templates.
Photographic briefs.
Other original project documents.

Materials are provided for the Client's personal use in connection with the agreed project.

They may not be reproduced, resold, distributed, copied or used commercially without written permission from Vesta Home.

26. PHOTOGRAPHY OF COMPLETED PROJECTS

Where appropriate, Vesta Home may request permission to photograph or use photographs of a completed project for portfolio, website, social media or marketing purposes.

We will seek the Client's permission before using identifiable images of their home for marketing purposes.

The Client may decline permission without affecting the provision of the service.

Where third-party photographers are involved, image copyright and usage rights may be subject to the photographer's own terms.

27. LIABILITY

Vesta Home will provide services with reasonable care and skill as required by applicable law. Consumer statutory rights are not excluded or restricted by these Terms.

Nothing in these Terms limits or excludes liability where it would be unlawful to do so.

In particular, nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

Vesta Home is not responsible for losses arising from:

Incorrect information or measurements supplied by the Client.
Products purchased independently by the Client.
Delays caused by third-party suppliers.
Product availability or price changes.
Contractor or installer workmanship.
Events outside Vesta Home's reasonable control.
The Client's failure to follow agreed recommendations or instructions.

Nothing in this section affects your statutory consumer rights.

28. EVENTS OUTSIDE OUR CONTROL

Vesta Home will not be responsible for delays caused by circumstances outside our reasonable control.

These may include, for example:

Severe weather.
Transport disruption.
Power or internet outages.
Supplier delays.
Sudden illness.
Government restrictions.
Natural disasters.
Other circumstances that could not reasonably have been prevented.

We will make reasonable efforts to keep the Client informed and minimise disruption.

29. COMPLAINTS

We want you to be happy with your Vesta Home experience.

If you have a concern about the service, please contact us as soon as reasonably possible and explain the issue clearly.

We will review the matter and aim to resolve it fairly and promptly.

Where a service has not been provided in accordance with the contract or applicable consumer law, you may have statutory remedies, which can include repeat performance or a price reduction depending on the circumstances.

30. PRIVACY AND DATA PROTECTION

Personal information provided to Vesta Home will be handled in accordance with our Privacy Policy.

The Privacy Policy explains how we collect, use, store and protect personal information.

31. WEBSITE INFORMATION

We aim to keep the information on the Vesta Home website accurate and up to date.

However, package descriptions, prices, product availability and service availability may change.

The specific service and price agreed with you at the time of booking will take precedence over general website information where applicable.

32. CHANGES TO THESE TERMS

Vesta Home may update these Terms & Conditions from time to time.

The Terms that apply to your booking will be the version in effect when your contract is formed, unless a change is required by law or agreed with you.

The latest version will be made available on the Vesta Home website.

33. GOVERNING LAW

These Terms & Conditions are governed by the law of England and Wales.

Any disputes will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory consumer rights that apply to you.

34. CONTACT

If you have any questions about these Terms & Conditions or your booking, please contact:

Vesta Home Home Staging & Organised Living
Birmingham & West Midlands, UK

Website: www.vesta-home.co.uk
Instagram: @veronica.vestahome
Email: veronica@vesta-home.co.uk